A subject Matter Expert (SME) is always available, via email, to offer clarifications and to answer learners' questions. The SME may require to communicate further with the learner via different, means if so needed, in order to provide best response and answer.
Introduction includes:
This is the body of the accredited eLearning course subject matter. A combination of screens, notes, and video guidance (for select courses).
Each certification course will include mock practice examination(s), as well as a survey evaluating the course; we use this information for product improvement.
Practice hands on assignments are included in advanced level courses
ITIL®4 Foundation course outline (pdf)
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